Cancel a PayPal invoice
If a PayPal invoice request needs to be canceled and the PayPal invoice is not paid, navigate to the [Sales Order] workspace, then click [Sales Orders].
- Select the [Sales Order] with the PayPal invoice request that needs to be canceled.
![Sales Orders](/wp-content/uploads/2023/12/Sales-Orders-10-1024x492.png)
- Click on the [PayPal Invoice] tab.
![Sales Orders tab](/wp-content/uploads/2023/12/Sales-Orders-tab-1024x496.png)
- Click [Cancel PayPal Invoice].
![Sales Orders cancel](/wp-content/uploads/2023/12/Sales-Orders-cancel-1024x491.png)
- A new line appears in the table indicating that the PayPal invoice is now canceled.
- The customer also sees that the invoice is now canceled, and no longer has the option to pay the invoice.
![Paypal method](/wp-content/uploads/2023/12/Paypal-method-1024x492.png)
![Paypal price](/wp-content/uploads/2023/12/Paypal-price-1024x494.png)
- A refund of the PayPal invoice has already been paid, the invoice cannot be canceled, and a refund must be made.