Cancelling a PayPal Invoice

If a PayPal invoice request needs to be cancelled and the PayPal invoice is not paid, navigate to the Sales Order workspace, then click Sales Orders.

Process in Acumatica

  1. Select the Sales Order with the PayPal invoice request that needs to be cancelled.

  2. Click on the PayPal Invoice tab.

  3. Click Cancel PayPal Invoice.

A new line will appear in the table indicating that the PayPal Invoice is now cancelled.

The customer will also see that the Invoice is now cancelled, and they will not have an option to pay for the invoice.

If the PayPal invoice is already paid, the invoice cannot be cancelled, and a refund will have to be issued.